Bondi Born Free Shipping  

Bondi Born provides our customers with FREE Shipping on All Australian and New Zealand Orders

We also provide FREE Returns & Exchanges for Australian customers

FREE EXPRESS SHIPPING IN AUSTRALIA: 2-3 BUSINESS DAYS

 

Note: 

Our free standard shipping is done with Authority to Leave. This allows for your order to be left in a safe location when no one is at home. It is the norm for most fashion retailers in Australia. If the courier/Australia Post deems that there is no safe location, the order will be brought to the nearest post office and a card left with further instructions on how to collect.

  

Note. For New Zealand based orders, please view our Terms & Conditions regarding New Zealand GST, Customs Charges & Duty. 

 

 

Bondi Born Swimwear Returns & Exchanges

Your happiness is the most important thing to us here at Bondi Born, so if you’re not 100% happy with your order, you can return your full priced item(s)* to us FREE within 28 days of receipt for a full refund or exchange.

For a return or exchange of item(s) purchased during a promotional sale, please contact us within 14 days of receiving the order. Once this timeframe has passed, we will not be able to process the refund or exchange.

Items purchased during "Final / End of Season" sales are not eligible for returns.

*'Full priced' refer to products that are not already discounted on the website. You can return items where you have applied a discount code at checkout.

 

 

HOW TO RETURN YOUR ITEM(S)
 
We provide FREE returns on all orders delivered to Australia.
To process your return, simply get in touch via delivery@bondiborn.com or via the Contact page on our website, citing your order number, the item(s) being returned and reason(s) for returning.
Once your return is registered with us, we will email you a FREE returns label to put on the package and post it back to us.
You are solely responsible for returning your item(s) to us, so please choose a trackable service that proves the item has been sent.
Items must be unworn and unused with the original tags and hygienic seal attached and in the original packaging.
Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund awarded. For more information, please see our Terms & Conditions.
Once we have confirmed your return via email, we will advise you of a returns address.

 

EXCHANGES

If you want to exchange any items, you’ll simply need to place a new order for those items.

Any full priced items returned to us, are only applicable for refunds.

We suggest letting us know if you are planning to order a new size or colour when you contact us regarding your return so we can provide you as smooth a process as possible with your new order.

 

REFUNDS

 

At Bondi Born, you can return any full priced item for a full refund. 

Only returns where the item was paid for at full price or during eligible sales, and the customer has got in touch regarding returning their item(s) first and are received by our warehouse within 28 days of receipt of the order, will be refunded.

We will refund the amount you paid when you purchased the item(s) on the basis you paid the full price - this does not include sale items, read more above under 'Returns'. We will not refund any shipping costs.

Any items that do not meet the requirements outlined in our Returns policy, will not be refunded. For example, items returned without their hygienic seal in place will not be refunded. All goods will be inspected on return.

All returned items are your responsibility until they reach our HQ in Sydney, Australia - so make sure you re-package your swimwear properly and in its original packaging.  

 

We are not responsible for any items that are returned to us by mistake or without prior communication from you.

It can take up to 7 business days for your returned item(s) to reach us in Sydney, Australia. We'll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to be reflected in your account.

We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed.

For full information on returns and refunds, please see our Terms & Conditions.

 

 

HELPFUL INFORMATION

 

FREE SHIPPING

We offer FREE EXPRESS shipping on all orders to Australia and New Zealand.

   

NEW ZEALAND GST, CUSTOMS & DUTIES

This information is only relevant for deliveries to NEW ZEALAND.

If your total order value is less than the equivalent of NZ$200, you will not be charged GST, Customs or Duties by the NZ Customs Service.

In the event your total order value exceeding the equivalent of NZ$200, customs charges and duties may be charged by the NZ Customs Service when the parcel reaches its destination port.

These charges are the responsibility of the recipient, directly to the NZ Customs Service or its authorised service provider.

We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from Bondi Born, you agree to pay any Customs, Import Duty and Tax charges which may be imposed by your country's government.

 

 

If you refuse to pay any Customs, Import Duty and Tax charges imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Customs, Import Duty and Tax charges or penalty imposed by your government.

We suggest that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. Bondi Born is not responsible for any delays caused by destination customs clearance processes.

 

Please see our Terms & Conditions for more information.