SHIPPING

AUSTRALIAN CUSTOMERS
We provide free Standard Shipping on all orders over $100.00 (estimated delivery time 2 - 7 business days).
Standard Shipping costs $10.00 for orders under $100.00 (estimated delivery time 2 - 7 business days). 
Express Shipping is also available for a flat rate of $15.00 (estimated delivery time 1 - 3 business days).

NEW ZEALAND CUSTOMERS*
We provide free DHL Express Shipping on all orders over $200.00 (estimated delivery 2 - 5 business days).
DHL Express Shipping is available for a flat rate of $15.00 on all orders under $200.00 (estimated delivery time 2 - 5 business days).
* New Zealand customers are responsible for any taxes and duties for importing into your country from Australia. Please view our Terms & Conditions regarding New Zealand GST, Customs Charges & Duty.

AUTHORITY TO LEAVE
Our Express and Standard shipping is done with 'authority to leave'. This allows for your order to be left in a safe location when no one is at home. If the courier/Australia post deems that there is no safe location, the order will be brought to the nearest post office and a card left with further instructions on how to collect. 

Your order will be processed, packed and shipped from our Sydney warehouse within 24 hours (excluding weekends and public holidays).

AUSTRALIAN RETURNS & EXCHANGES 

REFUND POLICY
Provided the item is not Final Sale and you adhere to the policy conditions below, you are welcome to a free exchange or a full refund on every order.

RETURNS & EXCHANGES POLICY
To be eligible for a refund or exchange:

  1. Request the exchange or refund within 14 days of receiving your order.
  2. Keep the item(s) in new condition, free from marks and damage.
  3. Do not remove hygiene labels or swing tags.
  4. Complete the return authorisation form provided in your order; citing your order number, the item(s) being returned and reason(s) for returning
  5. Include the return authorisation from in your return parcel.

We will generally post your exchange order or process your refund within 24 - 48 hours of receiving your return, excluding weekends and public holidays. Funds may take up to 10 business days to appear in your account.

If you are unclear on any of these steps or have any questions, contact us or email customercare@bondiborn.com   

EXCHANGES PROCEDURE
If you are not 100% happy with your order and you wish to exchange a garment for another size or a different piece, please email customercare@bondiborn.com within 14 days of receiving your order, with details of the garment you wish to have sent as a replacement. We can then confirm we have it in the size and colour you want and put it aside for you. You will need to return the unsuitable item before we send you a new one.  Or, you can choose to place another order and we will fully refund the purchase price of the original item once it has been received.

We will generally post your exchange order or process your refund within 24 - 48 hours of receiving your return, and we will pay for the cost of sending the replacement item. 

RETURNS PROCEDURE
If your purchase is eligible for a free return or exchange, simply click the button below to request a return and enter your order details. You will be provided with a prepaid shipping label.

 

FINAL SALE ITEMS
Item(s) purchased that are described as 'Final Sale' are not eligible for refund or exchange unless faulty.

NEW ZEALAND RETURNS & EXCHANGES 

EXCHANGES PROCEDURE
If you are not 100% happy with your order, you are welcome to exchange based the conditions below. New Zealand customers must pay the cost of returning the garment to our Australian warehouse. You will need to return the unsuitable item before we send you a new one.  Or, you can choose to place another order and we will fully return the original item once it has been received.We will send you your replacement garment at our cost.

Please email customercare@bondiborn.com within 14 days of receiving your order, with details of the garment you wish to have sent as a replacement. We can then confirm we have it in the size and colour you want and put it aside for you.

We will generally post your exchange order or process your refund within 24 - 48 hours of receiving your return, and we will pay for the cost of sending the replacement item.  

RETURNS PROCEDURE
Customers based in New Zealand, please email us at customercare@bondiborn.com or via the contact page to initiate a return or exchange. Please cite your order number, the item(s) being returned and reason(s) for returning. Customers based in New Zealand are responsible for coordinating their return order to our warehouse in Australia in order to have it exchanged or refunded.

RETURNS & EXCHANGES POLICY
 To be eligible for a refund or exchange:

  1. Check that you are within BONDI BORN’s 14 day return policy time frame.
  2. Keep the item(s) in new condition, free from marks and damage. Do not remove hygiene labels or swing tags.
  3. Complete the return authorisation form provided in your order; citing your order number, the item(s) being returned and reason(s) for returning and including it in your returns parcel.
  4. If you wish to exchange an item, we recommend you first email customercare@bondiborn.com, with details of the garment you wish to have sent as a replacement. We can then confirm we have it in the size and colour you want and put it aside for you.
  5. Within the next working day, we will email you confirmation of your request and provide full details on where to send the return.

If you are unclear on any of these steps or have any questions, contact us. We will generally post your exchange order or process your refund within 24 - 48 hours of receiving your return, excluding weekends. Funds may take up to 10 business days to appear in your account.

FINAL SALE ITEMS
Item(s) purchased that are described as 'Final Sale' are not eligible for refund or exchange unless faulty.

NEW ZEALAND DUTIES & TAXES
From the 1st of December 2019, a goods and services tax (GST) of 15% will apply to all low value goods under NZ$1000 shipping to New Zealand customers. Tax will be calculated and applied at checkout. New Zealand customs will not impose any further taxes, duty or import entry fees on goods under NZ$1000.

If the total value of the package is over NZ$1000 however, New Zealand customs will still collect tariff duty (if applicable) as well as import entry fees. These charges are the responsibility of the recipient, directly to the New Zealand customs service or its authorised service provider. We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from BONDI BORN, you agree to pay any Customs, Import Duty and Tax charges which may be imposed by the New Zealand government.

If you refuse to pay any Customs, Import Duty and Tax charges imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product(s) and any Customs, Import Duty and Tax charges or penalty imposed by your government. We suggest that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises. We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. BONDI BORN is not responsible for any delays caused by destination customs clearance processes. Customs duties or taxes are not payable by BONDI BORN and you will not be reimbursed for any of GST, duties or taxes charges. Please refer to our Terms & Conditions for more information. You can find more information by heading to the New Zealand customs website.

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