SHIPPING & RETURNS
Shipping
Free, Fast DHL Shipping
We offer free shipping to most countries around the world using DHL Express. A tracking number will be emailed and your order should arrive within 2 - 7 business days. Deliveries to the USA typically take 2 - 4 business days.All Duties & Taxes Included
Shipping, duties, or taxes to the USA and most major countries are fully included in the price shown at check-out. We state our guarantee at checkout that no additional duties or taxes will be payable on delivery. Outside of the USA and most major countries, a small number of countries charge local duties or taxes that need to be paid by the recipient on delivery. If this is the case for your country it will be clearly stated at checkout. Use the "Country Switcher" tool at the very bottom of the page to select your country if it isn’t showing your local currency.Signature Required for Delivery
Our DHL Express shipping is provided with tracking and, for your security, requires a signature for the goods to be received. If you work on all business days, please may consider having your parcel delivered to your place of work or to a place where someone you trust can sign for it.
Returns, Exchanges & Store Credit
At BONDI BORN, we take pride in our premium designer pieces and understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we are pleased to offer a refund in accordance with our policy.
For US orders, a US$10 restocking fee per item will apply and will be deducted from your refund.
For the rest of the world, a US$20 handling fee + US$10 restocking fee per item will be deducted from your refund.
For exchanges, return shipping is complimentary, covered by BONDI BORN.
115% refund applies if you opt for store credit.
To be eligible for a return:
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The request must be submitted within 14 days of receiving your order.
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Items must be in their original condition, unworn, unwashed, and free from marks or damage.
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All hygiene labels and swing tags must be intact and attached.
Faulty Items
- If you receive an item that is faulty or wrongly described, you may request an exchange or full refund. All faulty items will be assessed by our team before processing.
A Special Note about our Current Promotion
Our Gift With Purchase offer is valid on orders valued at $600 or more, while stocks last.
Should you need to make a return or exchange:
- Exchanges: If you choose to exchange your item(s) and your total order value remains over $600, your complimentary coverup is yours to keep.
- Returns for a Refund: If a return for a refund brings your final retained order total below $600, the Cremona Coverup must be returned alongside your returned items in its original, unworn condition with tags attached. (If the coverup is not included, its full retail value of $300 will be deducted from your total refund).
To Request at Return:
REQUEST A RETURN BY CLICKING HERE. Enter your order number, beginning with #INT and your email address. Once you have lodged your return, you will receive an email from us with a free shipping label and clear instructions on how to send your return back to us. The payment method you used for the purchase will be used to process the refund. The refund will be processed within 24-48 business hours of receiving your return and you will be notified by email when it is processed. Depending on your payment provider, funds may take up to 10 business days to appear in your account. Like your purchase, your refund will appear on your statement as coming from Global-e.
Billing Details
In order to offer the most efficient management of shipping and returns globally, we have partnered with Global-e, a trusted provider that manages shipping & returns for thousands of ecommerce brands in over 100 countries. When you purchase from us, please note that your payment via Mastercard, Visa, Amex, PayPal, Afterpay, Klarna, etc., will appear as Global-e on your statement, Your purchase is protected by, and subject to, Global-e's Terms and Conditions & Privacy Policy.If you need any more information or clarity on Shipping & Returns, please email our helpful team at care@bondiborn.com
