SHIPPING & RETURNS

Shipping & Returns

Free, Fast DHL Shipping
We offer free shipping to most countries around the world using DHL Express. A tracking number will be emailed and your order should arrive within 2 - 7 business days.  Deliveries to the USA typically take 2 - 4 business days.

All Duties & Taxes Included
Shipping, duties, or taxes to the USA and most major countries are fully included in the price shown at check-out. We state our guarantee at checkout that no additional duties or taxes will be payable on delivery. Outside of the USA and most major countries, a small number of countries charge local duties or taxes that need to be paid by the recipient on delivery. If this is the case for your country it will be clearly stated at checkout. Use the "Country Switcher" tool at the very bottom of the page to select your country if it isn’t showing your local currency.

Signature Required for Delivery
Our DHL Express shipping is provided with tracking and, for your security, requires a signature for the goods to be received. If you work on all business days, please may consider having your parcel delivered to your place of work or to a place where someone you trust can sign for it.

Free & Easy Returns
Your satisfaction and happiness is paramount to us.  If for any reason are not 100% happy with your purchase, you are welcome to return it for a full refund or a store credit. We ask that returns be requested within 30 days of the date of delivery. Items must be in as-new condition, free from marks and damage. Please do not remove hygiene labels or swing tags.

Sale items with a discount of 50% or more are non-returnable. They will be clearly marked "Final Sale" on the product page.

Request at Return
REQUEST A RETURN BY CLICKING HERE.  Enter your order number, beginning with #INT and your email address. Once you have lodged your return, you will receive an email from us with a free shipping label and clear instructions on how to send your return back to us. The payment method you used for the purchase will be used to process the refund. The refund will be processed within 24-48 business hours of receiving your return and you will be notified by email when it is processed. Depending on your payment provider, funds may take up to 10 business days to appear in your account.  Like your purchase, your refund will appear on your statement as coming from Global-e.

Exchanges
Currently, we cannot process exchanges through our online store. If you would like to exchange your item/s for a different color or size, we suggest placing a new order as soon as possible to secure your desired item and returning your unwanted items to us for a full refund.  

Billing Details
In order to offer the most efficient management of shipping and returns globally, we have partnered with Global-e, a trusted provider that manages shipping & returns for thousands of ecommerce brands in over 100 countries. When you purchase from us, please note that your payment via Mastercard, Visa, Amex, PayPal, Afterpay, Klarna, etc., will appear as Global-e on your statement, Your purchase is protected by, and subject to, Global-e's Terms and Conditions & Privacy Policy.

If you need any more information or clarity on Shipping & Returns, please email our helpful team at care@bondiborn.com

Full Terms of Service.